Frequently Asked Questions
Everything you need to know about your next musical investment.
How do you ensure instruments are not damaged during shipping?
Every instrument undergoes a professional inspection and is packed using climate-controlled materials and heavy-duty, double-walled boxes to ensure it arrives in perfect playing condition.
What is your return policy for high-end instruments?
We offer a 14-day evaluation period. If you are not completely satisfied, you can return the instrument for a full refund, provided it is in its original condition. Please note that return shipping costs are the responsibility of the buyer.
Do you offer financing options?
Yes, we partner with several premium financing providers to offer flexible monthly payment plans, allowing you to play now and pay over time.
Are the instruments setup before they are sent out?
Absolutely. Our in-house luthiers perform a comprehensive multi-point setup on every instrument, adjusting the action, intonation, and electronics to meet professional standards.
Do you ship internationally?
We ship to over 50 countries worldwide. International orders are subject to local customs duties and taxes, which are calculated at checkout or billed by the carrier upon arrival.
How can I track my order?
Once your instrument has been dispatched, you will receive an automated email containing your tracking number and a link to the carrier's real-time monitoring portal.